1. Policy Overview
At Org Tata Club, we are committed to providing high-quality IT services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which services may be cancelled and refunds may be processed.
Key Points:
- Refunds are evaluated on a case-by-case basis
- Cancellation terms vary by service type and project stage
- Partial refunds may apply for partially completed work
- All refund requests must be submitted in writing
- Refund processing typically takes 7-14 business days
By engaging our services, you acknowledge that you have read, understood, and agree to this policy. This policy should be read in conjunction with our Terms and Conditions.
2. Service Categories and Applicability
Our refund and cancellation policies vary depending on the type of service:
2.1 Development Services
- Web and mobile application development
- Custom software development
- E-commerce platform development
- API development and integration
2.2 Consulting Services
- IT strategy and planning
- Technology assessment
- Digital transformation consulting
- Security audits and assessments
2.3 Cloud Services
- Cloud migration services
- Infrastructure setup and management
- Ongoing cloud support and monitoring
2.4 Support Services
- Technical support and maintenance
- System monitoring
- Bug fixes and updates
- Training and documentation
3. Cancellation Terms
3.1 Client-Initiated Cancellation
Clients may cancel services under the following conditions:
Before Project Commencement (0-7 days after contract signing):
- Full refund available (minus any setup fees already incurred)
- Written notice required within 7 days of contract signing
- No penalty charges apply
During Discovery/Planning Phase (8-21 days):
- Partial refund available (minus work completed)
- Discovery and planning work charges apply
- 30% cancellation fee of total project value
During Development Phase (After 21 days):
- Refund based on work not yet completed
- Completed milestones are non-refundable
- 50% cancellation fee of remaining project value
During Final Delivery Phase:
- Limited refund eligibility
- Completed work is non-refundable
- Final testing and deployment charges apply
3.2 Company-Initiated Cancellation
Org Tata Club may cancel services in the following situations:
- Non-payment of invoices after 30 days
- Client breach of contract terms
- Scope changes beyond acceptable limits
- Force majeure events preventing service delivery
In case of company-initiated cancellation due to client breach, no refunds will be provided for work already completed.
4. Refund Eligibility Criteria
4.1 Eligible Scenarios
Refunds may be considered in the following circumstances:
- Services not delivered as per agreed specifications
- Significant delays caused by Org Tata Club (beyond agreed timelines)
- Technical issues that cannot be resolved within reasonable time
- Service cancellation within cooling-off period
- Duplicate payments or billing errors
4.2 Refund Calculation Method
Refund amounts are calculated based on:
- Total project value minus completed work
- Applicable cancellation fees
- Third-party costs already incurred
- Time and resources invested
4.3 Milestone-Based Refunds
For projects structured with milestones:
- Completed milestones are non-refundable
- In-progress milestones are evaluated individually
- Future milestones may be fully refundable
- Partial milestone completion is assessed at 25%, 50%, or 75% increments
5. Refund Process
5.1 Request Submission
To request a refund, clients must:
- Submit a written refund request via email to refunds@tataclub.shop
- Include the following information:
- Contract/project reference number
- Reason for refund request
- Supporting documentation
- Preferred refund method
- Submit request within 30 days of the incident/issue
5.2 Review Process
Our refund review process includes:
- Acknowledgment (1-2 business days): We confirm receipt of your request
- Investigation (3-7 business days): We review the case and gather relevant information
- Decision (2-3 business days): We make a determination and communicate the outcome
- Processing (7-14 business days): Approved refunds are processed
5.3 Refund Methods
Refunds are processed using the original payment method whenever possible:
- Bank Transfer: 2-5 business days
- Credit Card: 5-10 business days (depending on card issuer)
- Digital Wallets: 1-3 business days
- Check: 10-15 business days (for specific cases)
6. Non-Refundable Services and Fees
6.1 Non-Refundable Items
The following are generally non-refundable:
- Completed project deliverables
- Third-party license fees (software, plugins, themes)
- Domain name registrations and SSL certificates
- Hosting setup and configuration fees
- Training sessions already conducted
- Custom research and analysis reports
- Emergency support services
6.2 Third-Party Costs
Costs incurred for third-party services are non-refundable, including:
- Cloud infrastructure provisioning
- Software licenses and subscriptions
- API access fees
- External consultant fees
- Marketing and advertising costs
6.3 Administrative Fees
Certain administrative costs may apply:
- Payment processing fees (non-refundable)
- Contract setup and legal review fees
- Project management and communication costs
7. Service Modifications and Scope Changes
7.1 Scope Changes
Changes to project scope may affect refund eligibility:
- Approved scope increases are non-refundable
- Scope reductions may result in partial refunds
- Major scope changes may require new contracts
- Change requests must be documented and approved
7.2 Timeline Extensions
Project timeline changes:
- Client-requested delays do not extend refund eligibility
- Company-caused delays may increase refund eligibility
- Mutual agreement to extend timelines affects refund terms
7.3 Technology Changes
Technology or platform changes during development:
- Client-requested technology changes incur additional costs
- Company-recommended changes are evaluated case-by-case
- Legacy system constraints may limit refund options
8. Force Majeure and Exceptional Circumstances
8.1 Force Majeure Events
In case of force majeure events beyond our control:
- Natural disasters and severe weather conditions
- Pandemics and public health emergencies
- War, terrorism, and civil unrest
- Government regulations and legal restrictions
- Major technology infrastructure failures
8.2 Force Majeure Refund Policy
During force majeure events:
- Services may be suspended without penalty
- Refunds are provided for prepaid services not yet delivered
- Completed work remains non-refundable
- Timeline extensions are granted without additional cost
- Alternative delivery methods may be negotiated
9. Dispute Resolution
9.1 Internal Resolution
We encourage resolving refund disputes through direct communication:
- Initial discussion with project manager
- Escalation to department head if needed
- Final review by management team
- Mediation through neutral third party if required
9.2 External Resolution
If internal resolution is not possible:
- Disputes may be submitted to arbitration
- Local consumer protection agencies may be contacted
- Legal action may be pursued as a last resort
- All dispute resolution costs are borne by the losing party
10. Special Circumstances
10.1 Startup and New Business Policies
Special considerations for startup clients:
- Extended payment terms may affect refund timelines
- Equity-based agreements have specific refund terms
- Flexible milestone adjustments for funding-dependent projects
10.2 Long-term Service Agreements
For ongoing service contracts:
- Monthly services can be cancelled with 30 days notice
- Annual contracts may have early termination fees
- Prorated refunds for unused service periods
10.3 Emergency Services
Emergency and critical support services:
- Premium charges apply for urgent work
- Limited refund eligibility due to resource allocation
- Minimum charges apply regardless of resolution time
12. Policy Updates
This Refund and Cancellation Policy may be updated periodically to reflect changes in our business practices, legal requirements, or industry standards. Updates will be communicated through:
- Email notifications to active clients
- Website announcements
- Updates to service agreements
Continued use of our services after policy updates indicates acceptance of the revised terms. For significant changes affecting existing contracts, we will seek explicit consent from affected clients.